What payment options do you offer?
Our preferred method of payment is by direct bank credit, or you can pay by Master Card or Visa online, over the phone or in-store. We also accept Q Card and Farmers Finance Card (in-store only).
Layby is available at 30% deposit and balance of payment over three months. Please note a 10% cancellation fee will apply.
I’m uncertain about using my credit card online - how secure are my credit/debit card details?
We take online security very seriously. In addition to our website having SSL (Secure Sockets Layer) certification that encrypts our communications, we use eWAY, a global leader in third party payment gateway solutions. For online payments, we don’t touch or see your credit card data: it’s processed directly from your browser to eWAY’s secure payment gateway. eWAY is certified as meeting Tier 1 of the PCI DSS compliance criteria, which is the highest level of compliance available globally and is the same level of data security of the biggest banks in the world. With military-grade software and servers, eWAY provides the highest level of encryption available in NZ.
What if I decide that I don't want my online purchase?
This is the really good bit! We have such confidence in the quality and description of our products that we have what we call a "7 Day Change Your Mind" money back guarantee. So if you decide within seven days of delivery that for any reason you don't want to keep your online purchase, we will take it back either for exchange or full refund including freight charges - eliminating any risk to you of buying a sight unseen product online and not being 100% satisfied with your purchase. How's that !! We believe that our policy is unmatched in NZ. Please refer Terms and Conditions for full details.
Can I collect my purchase?
Sure. We are based in Mt Maunganui and you may collect from our warehouse 7 days per week with prior arrangement.
What if I live rurally?
If you live rurally we can ship to the nearest freight depot for you to collect, or alternatively contact us for a quotation to deliver to your rural address.
Will I have to assemble the furniture myself?
We know how frustrating home assembly furniture can be, which is why the vast majority of our products come ready assembled. Certain items, such as beds, dining tables and some wardrobes require minimal assembly as when fully assembled they are unlikely to fit through the door of your house. This also reduces the shipping volume thereby reducing the delivery cost. The small amount of self-assembly in no way detracts from the quality or structural integrity of the product, our designers have made sure of that. Any items which require assembly will have hardware, tools and easy to follow instructions included.
How long will my order take to be delivered?
We send shipments out every business day. Apart from mid-December to mid-January when carriers are under high seasonal pressure, you should expect delivery in the North Island within 3 to 5 days of confirmation of payment, and 5 to 7 days in the South Island.
How can I track the status of my order?
As soon as you place your order, you will receive an email confirmation which includes all your order details. You will also receive a consignment reference by separate email plus automatic email updates showing you the progress of your order through the delivery chain. Normally the carrier will contact you by phone to confirm a delivery window.
Will the carrier unpack my furniture and take the packing away ?
Our carriers are generally unable to unpack your order or remove the packaging. If you should need to return an item to us, then you will need the original packaging to do so.
How is your product packaged?
Every product is wrapped in high density foam and packaged in a cardboard carton with additional cardboard and/or polystyrene packing.
Where do you source the product?
We purchase our Besp-Oak products from Besp-Oak Furniture UK, a British company with expansive production facilities in Vietnam. The Oak timber is purchased from Germany and shipped to Vietnam for manufacturing to European design and standards in state of the art factories. Each piece is handmade and hand finished before being shipped to us.
Is the timber sustainably sourced?
Absolutely. Oak is endemic to the Northern Hemisphere. Our timber is sourced mainly from Germany, where it is commercially plantation grown.
Do you use safety glass in your cabinets and mirrors?
Yes. All our glass must be tempered to meet strict European standards.
I’m not sure of the colour match of your Oak – can I see a sample?
Sure – just request a sample through our contact page and we’ll send you out a piece of finished timber.
What warranty do you provide on your products?
We provide a 15 year guarantee on materials and workmanship for all our Besp-Oak product. Having said that, our quality materials and construction methods mean that if cared for properly our furniture should last a life time or more, unlike so much of today's "disposable" furniture! We may also stock additional products from time to time. We provide a minimum 2 year materials and workmanship guarantee on additional products.
Please refer to our Terms and Conditions for full details.
What if my purchase is damaged in transit to me?
Sometimes things go pear shaped... if your purchase is damaged in transit our policy is to offer a replacement or full refund.
Please refer to our Terms and Conditions for details.
Can I get a discount?
While we will periodically hold promotions, we are not an active discounter. This is because we believe we have priced our products at the fairest price possible for us to be able to recover our overheads and still be able to buy steak occasionally! The Big Box guys who hold sales every weekend tend to overinflate their standard retail prices so they can show big discounts to generate a perception of value (as if you hadn’t worked that out!). At the end of the day of course, it’s the price you pay for the quality you get that matters. Not to mention the warranty, after sales service and the ability to purchase additional products from the same ranges (and the same people) years later - yada yada yada....
Having said that, if you are a recidivist repeat buyer or placing a large order, our arms can still be twisted just a bit!!
How should I care for my oak furniture purchase?
Please refer to our Furniture Care page.
How can I contact you?
If you have any questions whatsoever, please send us a message via our Contact Us page. Alternatively, you can call us any day of the week during business hours on 07 572 4442 or 0800 555 335.
If it just can't wait, call Russell on 0274 931 452 or Chris on 0274 960 079 any time !